salon leadership

Want to drive performance? Earn the right to have the tough conversation.

NO one wants to do a bad job. But sometimes we do. I’d like to invite you to think about this and apply it to people in your business whose performance isn’t where you’d like it to be. One way we help them get better is through feedback. But according to a Harvard Business Review …

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Amenities aren’t the secret to staff retention

When I talk to people in leadership roles today, especially those who lead multi-generational teams, the frustrations always sound the same. They are perplexed by the assumed needs of their team They are frustrated by the seemingly growing level of entitlement They are tired of the constant conversations with staff who say, “they don’t know …

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2021 Beauty Industry Workforce Survey

We invite you to take our 4th annual Beauty Industry Workforce survey if you are: a salon leader/owner, student, or beauty professional.